I have extensive knowledge and practical experience in using multiple applications and am both Mac and PC literate.

1. • Omnigraffle
   

2. • Visio
   

3. • Axure
   

4. • Illustrator
   

5. • Photoshop
   

6. • InDesign

1. • Morae
   

2. • Pages
   

3. • Keynote
   

4. • Microsoft Office
   

5. • Mac OSX
   

6. • Microsoft Windows

Designing compelling experiences. Creating new and strengthen new or existing relationships with our clients. Creating and managing the creation of deliverables including:

1. • Design for multiple platforms: website, web applications, intranet, mobile
   

2. • Enhance strategy and business enablers
   

3. • Project estimations and planning
   

4. • Ethnographic & Cultural research
   

5. • Designing persona’s and scenarios
   

6. • User experience and interaction design
   

7. • Sitemaps, Epics and process flows
   

8. • Wireframes and annotations
   

9. • Prototyping
   

10. • Conceptual User Interfaces (scamps)
    

11. • User journeys
    

12. • User testing including (card sorts, interviews and other methods)
    

13. • Content management (functional guide)
    

14. • Usability audits and competitor analysis reports
    

15. • Project planning
    

16. • Customer ecare and self serve
    

17. • Muti-varient and AB testing
    

18. • Content modelling

I am a customer experience professional, who is extremely passionate about delivering compelling experiences that fulfil user goals and align to key business drivers.

I have over seven years of industry experience. I have worked on B2B and B2C projects ranging from large-scale, complex data applications through to service lead mobile and web applications.

1. •  Telecommunications
   

2. •  Media   
   

3. •  Entertainment   
   

4. •  Commercial  

1. •  Defence  
   

2. •  Government  
   

3. •  Insurance   
   

4. •  National security

Amardeep Singh Shakhon

Lead Information Architect

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Amardeep is a fantastic IA. He is very accomplished at delivering consistently high quality IA deliverables for both mobile and desktop applications. He learns domains and software tools fast and has a great breadth of skills in multimedia. Amardeep is proactive in identifying and taking opportunities to grow and develop. He has exceptional client-facing skills, quickly developing the trust of clients and establishing solid valuable relationships. His personal values set him apart: they show signs of him becoming a great leader - someone whose work and life ethics drives others around him. I cannot recommend Amardeep enough.

Barry Day, Online Customer Experience Lead

Fidelity International  March 2, 2010

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M: +44 (0) 7985 709962

E: amardeep@clearux.co.uk

A: London (Ealing)

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